Privacy Policy

At Red Phoenix Roofing & Construction (“Red Phoenix,” “Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, maintain, disclose, and protect information obtained through our website, social media platforms, forms, phone calls, text messaging, and services.

By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information voluntarily provided by you, including:

Full name
Phone number
Email address
Mailing address
Property address
Insurance information
Payment information
Project details
Uploaded documents or photographs
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Website usage data
Referral URLs
Cookies and tracking data

Marketing & Communication Information

If you submit a form or opt into communications, we may collect:

SMS/text communication preferences
Email engagement information
Lead source tracking
Ad campaign interaction data

2. How We Use Your Information

We use collected information to:

Provide roofing, remodeling, outdoor living, pool, turf, and construction services
Schedule inspections and appointments
Prepare estimates and contracts
Process payments and invoices
Communicate regarding projects and customer service
Assist with insurance claim documentation
Improve website functionality and customer experience
Send marketing emails, text messages, and promotions
Maintain internal records
Comply with legal obligations
Protect against fraud or misuse

3. Text Messaging, SMS & Website Chat Communications

By providing your phone number, submitting forms, or using the website chat widget, you consent to receive communications from Red Phoenix Roofing & Construction regarding:

Appointment confirmations
Inspection scheduling
Project updates
Estimates and invoices
Customer support
Promotions and marketing offers
Service follow-up communications

Communications may occur through:

SMS/text messaging
Website chat widget
Automated messaging systems
Email communications
Phone calls

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS communications at any time by replying:

STOP

For assistance, reply:

HELP

By using our website chat widget, you acknowledge that information submitted through the chat may be stored by Red Phoenix Roofing & Construction and its third-party communication service providers for customer service, scheduling, marketing, and operational purposes.

We do not sell or share mobile opt-in information with third parties for marketing purposes.

Opt-in for SMS communications is collected primarily through a voluntary, affirmative action by the user, such as checking a box on our website contact form or manually initiating a conversation through our website chat widget. Consent is not a condition of purchase.

4. Sharing of Information

We may share your information with trusted third parties when necessary to operate our business, including:

Suppliers and vendors
Subcontractors
Insurance carriers and adjusters
Financing providers
Payment processors
CRM and marketing software providers
Website hosting companies
Legal or regulatory authorities when required by law

We do not sell personal information to outside marketers.

Notwithstanding the above, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All information sharing categories mentioned in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies, Analytics & Website Tracking

Our website may use cookies, pixels, analytics tools, website chat technology, and related tracking technologies to:

Improve website functionality
Analyze traffic patterns and visitor behavior
Enhance user experience
Support advertising and remarketing campaigns
Enable live chat and customer communication tools
Track lead submissions and marketing performance

Third-party services used on our website may include CRM systems, chat widget providers, analytics platforms, advertising platforms, and communication software.

Users may disable cookies through browser settings; however, certain website functions, including chat features, may not function properly.

6. Data Security

We implement commercially reasonable safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, or destruction. While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.